Frequently Asked Questions at FashFire.com

Please browse through our FAQs below: Products | Orders | Shipping | Refunds | Web Site

Why are all the designer handbags sold here so cheap? Are they real?
Yes. All the designer products we carry are real and authentic. We do not sell fake or replica items. The reason why we are able to sell these cheap is because of our low over head (no store rental to pay), and because we get some sort of close out items from various retail chains and wholesalers.

How can I tell if you sell real and authentic designer handbags?
It is understandable that you have doubts on authenticity of products being sold online. All the items that we sell come with some sort of authenticity cards and/or original tags. Most of the Coach products come with serial number leather patch on the inside. (Although there is a small portion,especially smaller items that don't). We also have a 14 days no restocking fee return policy. If you have are not 100% satisified, please contact us and arrange for a return. There will be NO restocking fee if you return within 14 days.

Are you located in United States?
Yes! We are located in United States, and we ship all our items from United States.

Are your prices in US dollar?
Yes! the prices shown on the site are in US Dollars. If you need to convert to your local currency, please use Yahoo! Currency Converter

How can I be sure that handbag or cosmetic that I'm buying is in stock and will be shipped promptly?
All the items on our web site that has "Add to Cart" button has at least one stock. So generally speaking if an item has a "Add to Cart" button then you can be assure that we reserve that item for you as soon as you're order is complete and will be shipped out ASAP. We do not do back orders like other web sites.

Why are some of items out of stock?
We rotate our inventory very quickly. Generally we put in new styles and different items almost on daily basis, and we sold out of items on daily basis as well. In order for us to avoid over-selling (back-ordering) we only sell items that we have in stock and our system automatically updates the inventory and mark as out of stock as soon as someone buys that last item. So please be quick in making a purchase if you see something you like because it might be gone the next minute if another customer purchased it and most of the time, we are not able to replenish the same product again.

Can I buy a handbag that is showing out of stock?
No. If we are showing on our web site as out of stock, it means we do not have any more to ship out so we do not allow our customers to make a purchase. You can however, let us know that you are looking to get the item by emailing us through contact form and we will do our best to source it out for you.

How do I know if my order went through?
Our web site will give you a confirmation page saying "Thank you for your order" along with your receipt number. An email containing your order details is also sent at the same time automatically. If you are unsure if your order had gone through and did not get a receipt confirmation page while ordering, please contact us.

I did not receive any order confirmation email, why?
First please make sure that we have your correct email address. If you're sure that your email is correct and did not get your receipt email, please do the following:

Where are you shipping the products from?
We are located in Oklahoma, and we ship the products from Oklahoma, United States.

How fast do you ship?
Generally, we ship all orders that are placed before 9pm Central on a business day, the same night or the next morning.

How would I know if my order has been shipped?
An email with a tracking number and a link will be sent to your registered email once an order is shipped. Using that link, you will be able to track your package.

How much is your shipping?
We offer flat rate shipping per item regardless of weight or size of the handbag or cosmetic. Our shipping rate table is pretty simple:

Service	Rate
U.S. Domestic Priority (3 - 5 business days)	$7.99 First item, $1.99 each additional item
U.S. Domestic Express (1 - 2 business days)	$27.99 First item, $3.99 each additional item
International Priority (14 - 21 business days)**	$31.99 First item, $9.99 each additional item
International Express (7 - 14 business days)**	$36.99 First item, $8.99 each additional item
**When shipping international, we highly recommend "International Express" method over "International Priority" due to better trackablity and insurance coverage.

Will you pay for my import tax, custom duties and fees?
No. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from FashFire.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Are there any other limitation and terms?
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from FashFire.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

I was told that my refund is completed, how soon can I see the credit in my online credit card?
It depends on your credit card company. From our experience, it generally takes anywhere from 3 to 7 business days for a credit to appear on your online statement. Please keep in mind that if we are "voiding" your order, meaning we never really charged you in the first place, then you will NOT see the credit in your account. In this case the pending charge will just disappear and never really becomes an actual charge.

Is your web site secure? Can I trust your site?
FashFire.com uses state-of-the-art software solution and encrypts data using Secure Socket Layer for any sensitive information that's transmitted between you and our servers. Any sensitive information that we store to complete your order is encrypted as well.